If you're concerned for your own or your child's safety you should contact your local police straight away.

You can report cyber bullying, online harassment or other activites to different places depending on the activity:

For assistance, you could try to contact your local school, local police or there may be a local organisation in your city / country that can assist you:

Depending on your specific issue, you may want to contact the Virtual Global Taskforce, an international partnership of 9 law enforcement agencies across the world with a focus to help protect children from online child abuse.

For other questions, you can contact us.

It's important to save as much information as possible - see below for what you should save and some instructions on how.

From emails:

  • save email addresses
  • date and time message was sent and received
  • copies of emails with full headers

Saving Emails with Full Headers

Headers are all the letters, numbers and symbols that you see either at the top or bottom of emails you have received - if you can't see this information, check out the links below for instructions on how to show headers in your email program. Headers contain information such as the subject, recipient's name and email address, sender's name and email address, and information that can pinpoint the sender's location in the real world.

Below is an example of a header from an email. From the header, the company can pinpoint the exact computer that the email was sent from.

X-Message-Info: JGTYoYF78jEHjJx36Oi8+Z3TmmkSEdPtfpLB7P/ybN8=
Received: from hotmail.com ([65.54.174.26]) by MC8-F19.hotmail.com with Microsoft SMTPSVC(6.0.3790.211);
Thu, 9 Jun 2005 03:36:19 -0700
Received: from mail pickup service by hotmail.com with Microsoft SMTPSVC;
Thu, 9 Jun 2005 03:13:41 -0700
Message-ID: <BAY103-F16185361BFA8152B9701EDE2FC0@phx.gbl>
Received: from 65.54.174.200 by by103fd.bay103.hotmail.msn.com with HTTP;
Thu, 09 Jun 2005 10:13:41 GMT
X-Originating-IP: [65.54.174.200]
X-Originating-Email: [bully@example.com]
X-Sender: bully@hotmail.com
In-Reply-To: <BAY103-DAV16418913D7F32B48B6F4B9D1FD0@phx.gbl>
From: "BULLY" <bully@hotmail.com>
To: victim@hotmail.com
Bcc:
Date: Thu, 09 Jun 2005 20:13:41 +1000
Mime-Version: 1.0
Content-Type: text/html; format=flowed
X-OriginalArrivalTime: 09 Jun 2005 10:13:41.0375 (UTC) FILETIME=[E910B0F0:01C56CDB]
Return-Path: bully@hotmail.com
Pick your email program below for more detailed information on finding the headers in your email program: Do you use a different program to read your email? Contact us and tell us which email program you use!

From chatrooms or 'groups':

  • the website address of the chatroom (eg. www.groups.msn.com/sport)
  • nickname and email of bully
  • date and time
  • you can even take a screenshot of the chatroom. Look for the key on your keyboard called "Print Screen". When you press that, it copies everything on your screen to the clipboard. You can then paste that in a program like Paint, and save the file.
print screen

From websites:

  • the website address (eg. www.geocities.yahoo.com/bully)
  • take a screenshot of the website (see directions and picture above)
  • go to the hosting company's website (if the address is www.geocities.yahoo.com/bully then the company's website is www.geocities.yahoo.com) and look for a link to contact the company

From text messages on mobile phones:

  • don't delete messages - leave them 'as is' so can be used as evidence
  • record time and date that messages are received