If you're concerned for your own or your child's safety you should contact your local police straight away.
You can report cyber bullying, online harassment or other activites to different places depending on the activity:
- Facebook: http://www.facebook.com/report
- MySpace: http://www.myspace.com/index.cfm?fuseaction=help.reportabuse
- YouTube: http://www.google.com/support/youtube/bin/request.py?contact_type=contact_us
- Instagram: http://help.instagram.com/165828726894770/
- Snapchat: https://support.snapchat.com/ca/abuse
For assistance, you could try to contact your local school, local police or there may be a local organisation in your city / country that can assist you:
- Australia: you can contact the Australian Communication and Media Authority's Cybersafety Contact Centre
- United Kingdom: you can contact the Child Exploitation and Online Protection Centre
Depending on your specific issue, you may want to contact the Virtual Global Taskforce, an international partnership of 9 law enforcement agencies across the world with a focus to help protect children from online child abuse.
- Virtual Global Taskforce: http://www.virtualglobaltaskforce.com/
For other questions, you can contact us.
It's important to save as much information as possible - see below for what you should save and some instructions on how.
- save email addresses
- date and time message was sent and received
- copies of emails with full headers
Saving Emails with Full Headers
Headers are all the letters, numbers and symbols that you see either at the top or bottom of emails you have received - if you can't see this information, check out the links below for instructions on how to show headers in your email program. Headers contain information such as the subject, recipient's name and email address, sender's name and email address, and information that can pinpoint the sender's location in the real world.
Below is an example of a header from an email. From the header, the company can pinpoint the exact computer that the email was sent from.
X-Message-Info: JGTYoYF78jEHjJx36Oi8+Z3TmmkSEdPtfpLB7P/ybN8=Pick your email program below for more detailed information on finding the headers in your email program:
Received: from hotmail.com ([184.108.40.206]) by MC8-F19.hotmail.com with Microsoft SMTPSVC(6.0.3790.211);
Thu, 9 Jun 2005 03:36:19 -0700
Received: from mail pickup service by hotmail.com with Microsoft SMTPSVC;
Thu, 9 Jun 2005 03:13:41 -0700
Received: from 220.127.116.11 by by103fd.bay103.hotmail.msn.com with HTTP;
Thu, 09 Jun 2005 10:13:41 GMT
From: "BULLY" <firstname.lastname@example.org>
Date: Thu, 09 Jun 2005 20:13:41 +1000
Content-Type: text/html; format=flowed
X-OriginalArrivalTime: 09 Jun 2005 10:13:41.0375 (UTC) FILETIME=[E910B0F0:01C56CDB]
- Outlook 2000 - 2007
- Windows Live Hotmail
- MSN Hotmail
- Outlook Express 6
- Yahoo! Mail
- Yahoo! Mail Beta
- AOL webmail
- Mozilla Thunderbird
- Microsoft Entourage 2004 and 2008 (Mac OS)
From chatrooms or 'groups':
- the website address of the chatroom (eg. www.groups.msn.com/sport)
- nickname and email of bully
- date and time
- you can even take a screenshot of the chatroom. Look for the key on your keyboard called "Print Screen". When you press that, it copies everything on your screen to the clipboard. You can then paste that in a program like Paint, and save the file.
- the website address (eg. www.geocities.yahoo.com/bully)
- take a screenshot of the website (see directions and picture above)
- go to the hosting company's website (if the address is www.geocities.yahoo.com/bully then the company's website is www.geocities.yahoo.com) and look for a link to contact the company
From text messages on mobile phones:
- don't delete messages - leave them 'as is' so can be used as evidence
- record time and date that messages are received